FAQs

Members

Citrix Partner and Citrix Ready Partner

Sponsors

Local Groups

SIGs

Members

Q: What is the Citrix User Group Community?
A: The Citrix User Group Community is a community of technology professionals. We strive to be the voice of Citrix technology users and managers. We are dedicated to helping our members and their businesses excel through education, knowledge sharing, networking and influence.  

Q: How do I say “CUGC”?
A: We pronounce it “C-U-G-C.”

Q: Who can join the CUGC?
A: Anyone who works with Citrix products or is interested in Citrix products may join.

Q: Are there membership dues?
A: No. Members can access all of our benefits for free.

Q: What are the benefits of CUGC membership? 
A: The growing benefits include access to a global network of users, an online community, local groups, exclusive content, discounts and more. For a complete list of member benefits, see our Membership Benefits page.

Q: What is a local CUGC group?
A: We encourage members to establish new and join existing local CUGC groups to share knowledge and network. These groups are lead by local volunteers and encompass a city, state or region. They have the ability to collaborate online and hold in-person meetings.

Q: What is a Special Interest Group?
A: A Special Interest Group (SIG) is formed around shared interests, typically specific technologies or industries. SIG members interact and share knowledge through webinars, blogs and forums. SIGs may also meet in-person at Citrix Synergy and other events.

Q: How much involvement does Citrix have in the CUGC? 
A: Citrix provided valuable support to get us started, and we work closely with Citrix to plan events and collaborate on technical education and insights. However, our volunteer members lead the CUGC, our local groups and our SIGs. Most importantly, members set the agenda. 

Q: What are the responsibilities of membership?
A: All members agree to contribute to the CUGC mission, uphold our code of conduct and make the CUGC a rewarding professional and personal experience for their fellow members.

Q: What is CUGC Headquarters?
A: CUGC Headquarters (HQ) is our support team. You may contact them with questions regarding your membership, sponsorship, meetings and anything else related to the group.

Q: Will joining CUGC cause me to get marketing communications from Sponsors? 
A: No. The CUGC takes the privacy of its members very seriously. We will not give your contact information to Sponsors marketing programs without your permission.



Citrix Partner and Citrix Ready Partner

Q: Are partners allowed to join the CUGC?
A: Yes. Partner and Citrix Ready Partner employees may join.

Q: Can partner members lead a local group?
A: Yes. Partner members of the CUGC are allowed to lead a local group, provided they serve in a technical capacity. Learn more about local group roles and responsibilities in our CUGC Group Leader Guidelines.

Q: Can partner members attend group meetings?
A: Yes. Partner members are encouraged to take an active role in the CUGC, including participating in local groups. Like all members, their input must be professional and technical, and not marketing. 

Q: Will partner members and attendees have access to member contact information?
A: No. Member contact information is only to be used for CUGC purposes.



Sponsor

Q: What is a CUGC Sponsor?
A: A Sponsor is a company that provides financial support to the CUGC. Sponsors benefit when they are visible, provide relevant technical content and network with our members.

Q: How does my company become a CUGC Sponsor? 
A: You can read more about becoming a CUGC Sponsor and contact CUGC HQ directly.

Q: What does it cost to be a CUGC Sponsor?
A: Learn details of CUGC sponsorship opportunities by contacting CUGC HQ directly.

Q: Are CUGC Sponsors provided CUGC member contact information?
A: No. Member contact information is private and reserved for CUGC use. Only members can opt-in to provide a Sponsor their contact information.

Q: Are there guidelines to help CUGC Sponsors prepare content?
A: Yes. Our members are interested in content that is technical, educational, relevant to them and free of marketing pitches. We have developed these Content Principles to help and guide presenters.



Local Groups

Q: What is a local CUGC group?
A: We encourage members to establish new and join existing local CUGC groups. These groups encompass a city, state or region determined by the CUGC Steering Committee. They have the ability to collaborate online and hold meetings.

Q: I already have a group. Can I continue to operate it separately from the CUGC? 
A: You may continue to operate your group, but we hope that you will join the CUGC. We will be stronger together, and only CUGC groups will have access to all of the benefits and opportunities provided by the CUGC. To learn more about integrating your group, read our local CUGC group guidelines and contact HQ.

Q: How do I sign up to be a local group leader, and what are the requirements? 
A: Please review the Group Leader Guidelines. If you are interested in serving as a leader after reviewing the guidelines—and we hope you are! —submit the Group Leader Form. If you have any questions about becoming a local group leader, contact CUGC HQ.

Q: How do I find out what local groups are in my area? 
A: A complete list of groups can be found here. We plan to add more groups as we grow, so check back regularly.

Q: Who picks local group leaders?

A: The Steering Committee selects local group leaders. If you are interested in becoming a local group leader, start by reviewing the CUGC Group Leader Guidelines.

Q: What type of content can I expect at a local group meeting? 
A: Local meetings provide an opportunity for in-person education and networking, along with a rewarding professional and social experience in your local community. Group leaders select content consistent with our Content Principles.

Q: Will food and beverages be served at the local group meetings? 

A: All local group meetings will strive to provide refreshments. However, availability may vary from group to group and from meeting to meeting.

Q: Is there a way for me to interact with the group community members outside of our local meetings?
A: Yes. The CUGC website is an online community that enables you to interact with your local group and with Citrix technology professionals around the world. You can find it at myCUGC.org.

Q: Can I virtually attend groups in other areas? 
A: Local groups will focus on holding local, in-person events. However, a local group may hold online meetings and allow nonlocal members to join. 

Q: Are users from the community allowed to present at the local groups? If so, how do I submit a topic? 
A: Yes. If you’re interested in presenting at a local meeting, contact the group leader. A complete list of local groups and contact information can be found here. We have developed these Content Principles to help and guide presenters.

Q: How often do group meetings occur? If the local group is active, can it meet more often? Is the schedule dictated by Citrix? 
A: Local groups meet at least biannually and some meet quarterly. The local group leader sets the agenda, including how often the group meets.

Q: Will the group meetings be recorded?
A: Local group leaders will decide if their meeting are recorded. 



SIGs

Q: What is a Special Interest Group?
A: A Special Interest Group (SIG) is formed around shared interests, typically specific technologies or industries. SIG members interact and share knowledge through webinars, blogs and forums. SIGs may also meet in-person at Citrix Synergy and other events.

Q: How do I sign up to lead a Special Interest Group?
A: If you are interested in serving as a SIG leader—and we hope you are!—please contact CUGC HQ.