Australia/New Zealand CUGC Virtual Meeting

Welcome, CUGC Leaders

Building Useful Tools to Enhance the User Experience: Reducing the service desk burden: self-help for Citrix customers, Jeremy Saunders - Jhouseconsulting  

One of the biggest challenges for a Citrix customer is to reduce Service Desk calls and user downtime. I had a vision to empower users to clear and/or recover their own sessions by creating a tool that enables even those that struggle with technology to get themselves back up and running in the shortest possible time. In this session I will showcase the solution I built for the Citrix community, a web service written in C# and a client interface to present information in a readable and friendly format to the users

Announcements from Summit, John Kotsopoulos - Citrix 

Citrix Cloud Updates, John Kotsopoulos - Citrix

Break

Solving the VDI User Environment Jigsaw Puzzle, Aaron Parker - CTP & James Kindon -CTP

The administrator has a plethora of tools available for managing the user environment on the Citrix and Microsoft virtual desktop platforms. In this session we will cover the tools to solve your user environment jigsaw puzzle, including: Microsoft FSLogix Profile Container vs. Citrix Profile Management – one or the other or both?User environment configuration tools – Citrix Workspace Environment Manager, Group Policy, PowerShellImage configuration management – methodologies and approaches. What works, what doesn’t, configuration challenges and some good practices for integrating various toolsets

Chew the FAT: Open Forum to Answer Your Questions