FAQs

FAQs

Local Groups


Members

Q: What is the Citrix User Group Community?
A: The Citrix User Group Community is a community of technology professionals. We strive to be the voice of Citrix technology users and managers. We are dedicated to helping our members and their businesses excel through education, knowledge sharing, networking and influence.

Q: How do I say “CUGC”?
A: We pronounce it “C-U-G-C.”

Q: Who can join CUGC?
A: Anyone who works with Citrix products or is interested in Citrix products may join.

Q: Are there membership dues?
A: No. Members can access all of our benefits for free.

Q: What are the benefits of CUGC membership? 
A: The growing benefits include access to a global network of users, an online community, local groups, exclusive content, discounts and more. For a complete list of member benefits, see Membership Benefits.

Q: What is a local CUGC group?
A: We encourage members to establish new and join existing local CUGC groups to share knowledge and network. These groups are lead by local volunteers and encompass a city, state or region. They have the ability to collaborate online and hold in-person meetings.

Q: What is a Special Interest Group?
A: A Special Interest Group (SIG) is formed around shared interests, typically specific technologies or industries. SIG members interact and share knowledge through webinars, blogs and forums. SIGs may also meet in-person at Citrix Synergy and other events.

Q: How much involvement does Citrix have in CUGC? 
A: Citrix provided valuable support to get us started, and we work closely with Citrix to plan events and collaborate on technical education and insights. However, our volunteer members lead CUGC, our local groups and our SIGs. Most importantly, members set the agenda.

Q: What are the responsibilities of membership?
A: All members agree to contribute to the CUGC mission, uphold our code of conduct and make CUGC a rewarding professional and personal experience for their fellow members.

Q: What is CUGC Headquarters?
A: CUGC Headquarters (HQ) is our support team. You may contact them with questions regarding your membership, sponsorship, meetings and anything else related to the group.

Q: I'm no longer receiving CUGC emails. How can I fix that?
A: There could a few different issues at play. First login and navigate to your profile (click the top right user picture, then "Profile"). From here, go to "My Account - Email Preferences." This is where you opt in and out of our different types of emails. Please note that "Promotional" isn't for sponsored content. It's for information on CUGC events and webinars. To make sure you receive emails from your local group, while on your profile click "My Account - Community Notifications." You'll be able to select the types of notifications you receive from each of the communities you have joined.

If that doesn't work, check your spam folder. If you see a CUGC message in there, mark it as not spam.

We know that many members use an email address associated with their employer. This can be convenient, but can cause issues with strict email filtering, or if you change jobs in the future. If you do use an employer email address, and are still unable to receive emails after checking all of the above, try requesting to whitelist the following domains and IP addresses: connectedcommunity.org, mail.connectedcommunity.org, 54.240.14.216, 54.240.14.217, 54.240.14.218, 54.240.14.219, 54.240.14.220, 54.240.14.221, 54.240.14.31, 54.240.14.32, 54.240.14.78, 54.240.14.79, 54.240.14.80, 54.240.14.106

Q: Will joining CUGC cause me to get marketing communications from Sponsors? 
A: No. CUGC takes the privacy of its members very seriously. We will not give your contact information to Sponsors marketing programs without your permission. You can opt-in to receive sponsor communications on your profile. All members are opted out by default.



Citrix Partner and Citrix Ready Partner

Q: Are partners allowed to join CUGC?
A: Yes. Partner and Citrix Ready Partner employees may join.

Q: Can partner members lead a local group?
A: Yes and no. Channel partner employee members of CUGC may lead a local group, provided they serve in a technical capacity. Ready partner employee members may not lead a local group.  Learn more about local group roles and responsibilities in our CUGC Local Group Leader Guidelines.

Q: Can partner members attend group meetings?
A: Yes. Partner members are encouraged to take an active role in CUGC, including participating in local groups. Like all members, their input must be professional and technical, and not marketing.

Q: Will partner members and attendees have access to member contact information?
A: No. Member contact information is only to be used for CUGC purposes.



Sponsor

Q: What is a CUGC Sponsor?
A: A Sponsor is a company that provides financial support to CUGC. Sponsors benefit when they are visible, provide relevant technical content and network with our members.

Q: How does my company become a CUGC Sponsor? 
A: You can read more about becoming a CUGC Sponsor and contact us directly.

Q: What does it cost to be a CUGC Sponsor?
A: To learn details of CUGC sponsorship opportunities contact us directly.

Q: Are CUGC Sponsors provided CUGC member contact information?
A: No. Member contact information is private and reserved for CUGC use. Only members can opt-in to provide a Sponsor their contact information.

Q: Are there guidelines to help CUGC Sponsors prepare content?
A: Yes. Our members are interested in content that is technical, educational, relevant to them and free of marketing pitches. We have developed these Presentation Guidelines to help and guide presenters.



Local Groups

Q: What is a local CUGC group?
A: We encourage members to establish new and join existing local CUGC groups. These groups encompass a city, state or region determined by the CUGC Steering Committee. They have the ability to collaborate online and hold meetings.

Q: How do I sign up to be a local group leader, and what are the requirements? 
A: Please review the Group Leader Guidelines. If you are interested in serving as a leader after reviewing the guidelines—and we hope that you are!—contact us to get started.

Q: How do I find out what local groups are in my area? 
A: A complete list of CUGC local groups can be found here. We plan to add more groups as we grow, so check back regularly.

Q: Who picks local group leaders?
A: The Steering Committee selects local group leaders. If you are interested in becoming a local group leader, start by reviewing the CUGC Local Group Leader Guidelines.

Q: What type of content can I expect at a local group meeting? 
A: Local meetings provide an opportunity for in-person education and networking, along with a rewarding professional and social experience in your local community. Group leaders select content consistent with our Presentation Guidelines.

Q: Will food and beverages be served at the local group meetings?
A: All local group meetings will strive to provide refreshments. However, availability may vary from group to group and from meeting to meeting.

Q: Is there a way for me to interact with the group community members outside of our local meetings?
A: Yes. The CUGC website is an online community that enables you to interact with your local group and with Citrix technology professionals around the world through discussion forums, webinars, file sharing and more. You can find it at myCUGC.org.

Q: Can I virtually attend groups in other areas? 
A: Local groups will focus on holding local, in-person events. However, a local group may hold online meetings and allow non-local members to join.

Q: Are users from the community allowed to present at the local groups? If so, how do I submit a topic? 
A: Yes. If you’re interested in presenting at a local meeting, contact the group leader. A complete list of CUGC local groups can be found here. We have developed these Presentation Guidelines to help and guide presenters.

Q: How often do group meetings occur? If the local group is active, can it meet more often? Is the schedule dictated by Citrix? 
A: Local groups meet at least biannually and some meet quarterly. The local group leader sets the agenda, including how often the group meets.

Q: Will the group meetings be recorded?
A: Local group leaders will decide if their meeting are recorded.



XL Events

Q: What is a CUGC XL event?
A: A CUGC XL is a daylong meeting with hundreds of members, technical presentations, several sponsors and dedicated time for networking.

Q: Where are CUGC XL events located?
A: It will vary from year to year. The best information will appear on the CUGC XL events calendar on myCUGC.org.



SIGs

Q: What is a Special Interest Group?
A: A Special Interest Group (SIG) is formed around shared interests, typically specific technologies or industries. SIG members interact and share knowledge through webinars, blogs and forums. SIGs may also meet in-person at Citrix Synergy and other events.

Q: How do I sign up to lead a Special Interest Group?
A: If you are interested in serving as a SIG leader—and we hope you are!—please contact us at CUGC HQ.